Privacy Policy
Last updated: March 2025
1. Who We Are
Fluturo Travel Agency ("we", "us", or "our") is a travel agency based in Pristina, Kosovo, operating at Fehmi Agani 43. We can be reached at info@fluturo.co.
2. Information We Collect
When you use our website or submit a travel inquiry, we may collect:
- Full name, email address, and phone number
- Travel preferences, dates, and destination interests
- Number of travelers and trip type
- Basic usage data (pages visited, browser type) via analytics
3. How We Use Your Information
We use your information solely to:
- Respond to your travel inquiries and plan your trip
- Send you quotes, booking confirmations, and relevant travel updates
- Improve our website and services
- Comply with legal obligations
4. How We Share Your Information
We may share your information with trusted service providers (such as airlines, hotels, and transfer companies) strictly to fulfill your travel booking. These partners are required to handle your data securely and only for the purpose of your trip.
5. Cookies
Our website may use basic cookies to improve your browsing experience and collect anonymous analytics data. You can disable cookies in your browser settings at any time. We do not use cookies for advertising purposes.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal requirements. You may request deletion of your data at any time by contacting us at info@fluturo.co.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for marketing communications at any time
8. Security
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at info@fluturo.co or call us at 044 66 33 44.